In order to be able to process support requests as quickly and accurately as possible, it would be great if you could provide us with as much information as possible right from the start.
- App version
- Sensor firmware version
- Android, iOS, iPadOS, macOS version
- Screenshots or videos that clearly explain the request
- Order or invoice number
Our HQ is located in the CET time zone, which is why some inquiries cannot be answered within a few hours. Thank you for your understanding.