Over 50.000 athletes worldwide in a wide range of institutions

In order to be able to process support requests as quickly and accurately as possible, it would be great if you could provide us with as much information as possible right from the start.

For instance:

  • App version
  • Sensor firmware version
  • Android, iOS, iPadOS, macOS version
  • Screenshots or videos that clearly explain the request
  • Order or invoice number

Our HQ is located in the CET, which is why some inquiries cannot be answered within a few hours. Thank you for your understanding.