Terms & Conditions

Our Terms & Conditions outline the relationship between you (the customer) and Enode (BM Sports Technology GmbH) when using our online store for goods and services. As a customer, you enter into a legally binding contract with Enode by placing an order through our website. Prices listed include all applicable taxes for orders shipped within the EU. For orders shipped to non-EU countries, additional taxes and import duties may apply. You may need to pay shipping costs unless the item is marked as free shipping. Payment is due before delivery unless otherwise specified. We deliver to a wide range of countries, and our products are generally ready for immediate shipment. The goods remain Enode’s property until the purchase price is fully paid. You have a right to withdraw as a consumer according to our cancellation policy. Our liability is limited to intent or gross negligence, with some exceptions. The warranty follows statutory provisions, and our customer service is available on German business days between 9am-6pm CET. The contract language is English, and German law applies to the contract.

§ 1 Validity, definitions

(1) BM Sports Technology GmbH, Freie Str. 30b, 39112 Magdeburg, Germany (hereinafter: “we” or “Enode”) operates under the website https://enode.ai an online store for goods and services. The following general terms and conditions apply to all services between us and our customers (hereinafter: “customer” or “you”) in their version valid at the time of the order, unless otherwise expressly agreed.

(2) “Consumer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. “Entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity, whereby a partnership with legal capacity is a partnership endowed with the capacity to acquire rights and incur liabilities.

§ 2 Formation of contracts, storage of the text of the contract

(1) The following regulations on the conclusion of contracts apply to orders placed via our online store at https://enode.ai

(2) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract.

(3) Upon receipt of an order in our online store, the following regulations shall apply: The customer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our online store. The order is placed in the following steps:

1. Selecting the desired goods, the selected service(s).
2. Adding the products by clicking the appropriate button (eg “Add to Cart”, “Add to Shopping Bag” or similar),
3. Checking the information in the shopping cart.
4. Call the order overview by clicking the appropriate button (eg, “Proceed to checkout”, “Proceed to payment”, “To the order overview” or similar).
5. Enter / check the address and contact information, selection of payment method, confirmation of the terms and conditions and cancellation policy.
6. Completion of the order by pressing the button “Buy now”. This represents your binding order.
7. The contract is concluded by sending you within three working days to the specified e-mail address an order confirmation from us.

(4) In the event of the conclusion of the contract, the contract is concluded with BM Sports Technology GmbH, Freie Str. 30b, 39112 Magdeburg, Germany.

(5) Prior to the order, the contract data can be printed out or electronically saved using the browser’s print function. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the General Terms and Conditions and the cancellation policy, shall be carried out by e-mail after the order has been placed by you, in part automatically. We do not store the text of the contract after conclusion of the contract.

(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. “back button” of the browser). They can also be corrected by aborting the order process prematurely, closing the browser window and repeating the process.

(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have deposited with us is accurate, the receipt of e-mails is technically ensured and in particular not prevented by SPAM filters.

§ 3 Subject of the contract and essential characteristics of the products

(1) In our online store is the subject of the contract:

a. The sale of goods. The specific goods offered can be found on our article pages.
b. The provision of services. The specific services offered can be found on our article pages.

(2) The essential characteristics of the goods and services can be found in the item description.

(3) For the sale of digital products apply the restrictions apparent from the product description or otherwise resulting from the circumstances, in particular to hardware and / or software requirements for the target environment. Unless expressly agreed otherwise, the subject matter of the contract is only the private and commercial use of the products without the right to resell or sublicense.

§ 4 Prices, shipping costs and delivery

1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price is to be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly designated button in the online store or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due immediately.

(3) In addition to the prices indicated, shipping costs may be incurred for the delivery of products, unless the respective item is indicated as free of shipping costs. The shipping costs will be clearly communicated to you again on the offers, if applicable in the shopping cart system and on the order overview.

(4) All offered products are ready for immediate shipment (delivery time: 3 to 5 days after receipt of payment), unless clearly stated otherwise in the product description.

(5) The following delivery area restrictions apply: Delivery will be made to the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belau, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, São Tomé and Príncipe, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia/Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom (UK), United States (US), United States (US) Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

§ 5 Right of retention, reservation of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

§ 6 Right of withdrawal

As a consumer, you have a right of withdrawal. This is governed by our cancellation policy.

§ 7 Liability

(1) Subject to the following exceptions, our liability for contractual breaches of duty and for tort is limited to intent or gross negligence.

(2) We shall be liable without limitation for slight negligence in the event of injury to life, limb or health or in the event of a breach of a material contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible or if we have breached a material contractual obligation, liability for material damage and financial loss resulting therefrom shall be limited to the foreseeable damage typical for the contract. An essential contractual obligation is an obligation the fulfillment of which makes the proper execution of the contract possible in the first place, the violation of which endangers the achievement of the purpose of the contract and the compliance with which you may regularly rely on. This includes, in particular, our obligation to take action and fulfill the contractually owed performance, which is described in § 3.

§ 8 Contract language

English shall be the sole contractual language.

§ 9 Warranty

Enode warrants that products purchased directly from BM Sports Technology GmbH or its authorized resellers are free from defects in materials and workmanship under normal use for the duration specified in the original warranty document provided at the time of purchase.

Purchase Options:

  • Standard Warranty: Automatically applies with the purchase of any new Enode product from Enode or an authorized reseller.
  • Extended Warranty: Available for purchase separately within 90 days from the original purchase date, extending the standard warranty coverage.

Warranty Coverage Table

ComponentWarranty CoverageStandard Warranty PeriodExtended Warranty Period
PCB1 replacement If one of the sensor axes breaks12 Months (US/Canada)
24 Months (EU)
36 Months
Battery1 replacement if health drops below 80%12 Months (US/Canada)
24 Months (EU)
36 Months
Other DefectsDefects covered12 Months (US/Canada)
24 Months (EU)
36 Months
AccessoriesDefects covered12 Months (US/Canada)
24 Months (EU)
12 Months

Note: The extended warranty for Accessories is not available.

Warranty Exclusions

This warranty does not cover:

  • Damage caused by exposure to liquid or moisture.
  • Damage from improper handling, such as displaced USB ports due to forceful, incorrect cables or incorrect insertion of cables.
  • Physical damage to sensor housings from external impacts, including placement near rack hooks or dropping without using protective measures like barbell straps.
  • Normal wear and tear, misuse, unauthorized modifications or repairs, and use in unintended environments.
  • Any damage or defects caused by external causes such as accidents, abuse, or other actions beyond the control of Enode.

Service for Non-Warranty Issues

If a product is found to be out of warranty or not covered due to the conditions stated above, Enode offers a paid repair or replacement service. Replacement parts and their prices can be found in our online shop at https://enode.ai/shop/.

Limitations of Liability

Enode shall not be liable for any special, indirect, incidental, special, or consequential damages whatsoever, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract or tort, even if advised of the possibility of such damages.

§ 10 Final provisions/dispute resolution

(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not thereby withdrawn (favorability principle).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

(3) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider shall be the Provider’s registered office.

(4) The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.